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United Nigeria Airlines has apologised to its passengers over the disruption of schedules as the Nigeria Civil Aviation Authority (NCAA) lifted the suspension on the operation of the airline’s wet lease aircraft.
The NCAA had earlier suspended the Part G operations of the airline which has to do with its two wet lease aircraft, following last Sunday’s diversion of an Abuja-bound flight from Lagos to Asaba.
The NCAA in a letter said investigation of the incident revealed that there was lack of “adequate liaison” between the lessor’s OCC (operation control Centre) and lessee’s OCC which has also omitted appropriate flight briefing from the point of departure.
While announcing the suspension in a letter referenced NCAA/DOLT/UNA/Vol.02523 signed by the Director of Operations, Licensing and Training, Capt. Ibrahim Dambazau.
The NCAA said, “Further to the recommended amended procedures in your aircraft Part G Operations, the Authority hereby lifts the suspension of your Part G Operations Specifications. Note: You are also required to comply with the Nigeria Civil Aviation All Operators letter (DG 15/2023) referenced NCAA/DGCA/AIR/11/16/347 a copy attached with this letter.”
The airline which confirmed the lifting of the suspension on Friday however apologised to passengers over the disruption of its schedule.
“We are pleased to announce the lifting of the suspension placed on our ‘Part G’ operations specifications which affected one of our aircraft.
“We want to express our deepest gratitude to you for keeping faith with us and for your understanding during this period,” the airline said in a statement.
It reiterated that safety remains the priority of the airline and at the core of its values, adding, “and we take our commitment to passenger safety very seriously.”
The airline said, “We are aware that every time our schedule is disrupted, it is usually a very painful experience for you and for us as well because we know and understand that it affects travel plans and diminishes your trust in the reliability of our operations.
“We are deeply sorry for the inconvenience this has caused you and would want to reassure you that our dedicated team is working around the clock to resolve the backlog of flights schedules because we understand the importance of your travel plans and the trust you place in us.”
